Privacy Policy

Effective date: 25.09.2025

At BikeNor, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish privacy laws.

1. Who we are

BikeNor ApS
Business address: Flaesketorvet 68, 1711 Copenhagen V, Denmark
CVR: DK37678910
Email: nm@bikenor.com
Website: www.bikenor.com

2. What data we collect

We collect and process the following types of personal data:

  • Contact details (name, company name, email address, phone number)

  • Business information (company registration, delivery addresses)

  • Account details (if you register as a B2B customer)

  • Newsletter subscription info

  • Technical data (IP address, browser type, usage data – via cookies)

3. How we collect your data

We collect your data when you:

  • Fill out a contact or registration form

  • Subscribe to our newsletter

  • Create a B2B account

  • Communicate with us via email or phone

  • Browse our website (through cookies and analytics)

4. Why we collect your data

We use your data for:

  • Providing our services to you (account setup, order handling, customer service)

  • Managing our business relationship

  • Sending newsletters and product updates (only with your consent)

  • Improving our website and user experience

  • Fulfilling legal obligations

5. Legal basis for processing

We process your data based on:

  • Contractual necessity – to fulfill our obligations when you register or order

  • Legitimate interest – to operate our business and improve our services

  • Consent – for marketing communications

  • Legal obligation – where required by law (e.g. accounting, taxation)

6. How we share your data

We may share your data with:

  • Service providers (e.g. Squarespace, email marketing platforms, logistics partners)

  • IT and analytics providers (e.g. Google Analytics)

  • Public authorities when required by law

We ensure all third parties comply with GDPR and protect your data appropriately.

7. Data retention

We retain your personal data only for as long as necessary:

  • Customer and order data: Up to 5 years (as required by Danish accounting law)

  • Newsletter data: Until you unsubscribe

  • Contact forms: Up to 12 months unless a business relationship is established

8. Your rights under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw your consent (for marketing)

  • File a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise your rights, contact us at [Insert Contact Email].

9. Cookies

We use cookies for:

  • Website functionality

  • Traffic analysis (e.g. via Google Analytics)

  • Marketing and remarketing (where applicable)

You can manage your cookie preferences via your browser settings. See our [Cookie Policy] for more.

10. Data security

We take appropriate technical and organizational measures to protect your data, including encryption, secure servers, access controls, and ongoing risk assessments.

11. International transfers

If we transfer your data outside the EU/EEA (e.g. to service providers), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

BikeNor ApS
Email: nm@bikenor.com
Phone: +45 71995755